Contact Us
General Enquiries
For general questions about the site, our data, or how to use hospital pricing information:
Hospital Corrections
If you represent a hospital and believe pricing data displayed on this site is incorrect, please email us with:
- The specific page or data you believe is incorrect
- The correct information (or a link to your updated CMS pricing file)
- Your name and role at the hospital
We review all correction requests against the hospital's published CMS pricing file and respond within 5 business days.
Privacy Requests
For privacy-related requests including CCPA data deletion requests, GDPR access requests, or questions about how we handle data:
See our Privacy Policy for full details on your rights.
Response Time
We aim to respond to all enquiries within 5 business days. For hospital correction requests, we review the data against the hospital's published CMS file and respond with our findings. If we confirm an error, we update the affected pages within the same timeframe.
What to Expect When You Contact Us
For general enquiries, we will reply with as much detail as we can about how our site works, where our data comes from, and how to interpret the pricing information we display. We are happy to explain the difference between gross charges, cash prices, and negotiated rates, or to clarify what a specific number on one of our pages means.
For hospital corrections, please include the specific page URL, the data you believe is incorrect, and if possible a link to your updated CMS pricing file. We will download the file, extract the relevant data, and compare it to what we are currently displaying. If the data on our site does not match the hospital's published file, we will correct it promptly.
For privacy requests under the CCPA or GDPR, we will confirm receipt of your request and process it in accordance with the applicable law. Because we do not collect personal health information or require user accounts, most privacy requests relate to analytics cookies, which can also be managed through the cookie consent banner on our site.
Frequently Asked Questions
Can I request data for a hospital not yet on your site? Yes. We are expanding coverage on a regular basis. If you would like us to prioritise a specific hospital or metro area, let us know and we will consider it for our next expansion.
Can hospitals request removal of their data? The data we display is sourced from files hospitals are required to publish under federal law (45 CFR Part 180). We display this data with full attribution and link to the source file. For copyright concerns, please see our DMCA Policy.
Do you accept advertising from hospitals? No. We do not accept payment from hospitals for placement, ranking, or removal of pricing data. Our revenue comes from display advertising served by Google AdSense, which is not controlled by or affiliated with any hospital. See our editorial policy for details.
About Us
Clear Hospital Costs is operated by Peter Griffiths. We built this site because hospital pricing in the United States is unnecessarily opaque, and the data to fix that is already public. Learn more about who we are and our editorial policy on our About page.